The Impact of Functional, Psychological, and Context-Specific Barriers on Resistance to the Use of Electronic Medical Records in Banten Province

Abstract

In the midst of technological advances in the world of healthcare, it is inevitable that there is a rejection of the Hospital Information System, especially Electronic Medical Record (EMR). This is illustrated by the large number of medical personnel who have not maximized in implementing EMR. This study aims to see the barriers that affect the resistance of medical personnel in using EMR. The method used was quantitative by conducting a survey of 250 respondents of medical personnel in type B, C, and D hospitals in Banten area guided by the innovation resistances theory. The results of this study found that functional barriers, psychological barriers, and also context- specific barriers affect resistance to EMR utilization. It's just that the effect is obvious when the three obstacles are combined.